Delivery & Pickup

It is your responsibility to ensure that the merchandise will fit through all access points (doors, stairs, halls, elevators, etc.) and will fit in the intended room. All of the areas must be cleared before the delivery team arrives. Failure to prepare these areas for delivery may prevent delivery from occurring and may result in re-delivery charges. For tight spaces, a damage waiver may need to be signed prior to attempting delivery.

Use our delivery tracking to track the status of your delivery. An authorized person 18+ years old must be present during delivery to accept, inspect, and sign for receipt of merchandise is in a satisfactory condition. If no authorized adult is present, you will be charged a re-delivery fee to reschedule the delivery. To prevent injury, children should not be present in or near the delivery room or access points, and pets must be secured during the delivery. We are not permitted to move your existing furniture, electronics, or other household belongings, and we cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Although we take extreme care when delivering your merchandise, we cannot be held responsible for any damages that occur to your property or possessions while the delivery is in progress. Due to safety regulations, the delivery team must wear closed-toe shoes in your home. The delivery team may walk through wet or dirty areas before entering your residence. Please ensure your carpet, rugs, and floors are protected. Upon delivery, promptly inspect the merchandise for damage or other defects prior to signing the delivery documents. We cannot be responsible for unreported damages that are not identified and reported at the time of delivery.